How long will it take the Québec Ombudsman to process my disclosure?
If a disclosure is considered admissible, the Québec Ombudsman carries out an audit to determine whether an investigation is warranted. After the audit, if it feels that there is no reason to go any further, it will inform you of this in writing. There is a 60-day time frame for the audit and the decision to conduct an investigation. If we decide to conduct an investigation, we commit to doing all we can to complete it within 12 months after we have received the disclosure.
You will be notified as soon as handling of the disclosure is completed.
For information about our service commitments, see our Service Statement.