How does the Québec Ombudsman’s determine whether wrongdoing has occurred?

In handling complaints or disclosures, the Québec Ombudsman hears the parties concerned and examines the situation rigorously and objectively.

When it investigates, the Québec Ombudsman can require all the information or documents it considers necessary. It may also summon a person to testify. Furthermore, public organizations are obliged to cooperate with the Québec Ombudsman.

The Québec Ombudsman issues its recommendations after a rigorous and impartial investigation conducted by experienced investigators using a proven method.

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